Returns

Special Christmas Returns Policy

In addition to the terms of our standard returns policy shown below, any order placed from now until Christmas which is intended as a gift, may be returned to us for a full refund up until the 7th January 2009. Please note this applies to full priced items only – any sale items bought may still be accepted until the same date, however we will only be able offer a credit note.

Standard Returns Policy

If you are not happy with any item, you are welcome to return it back to us for a full refund. We ask that you do so within 14 days from the day you receive it. Please allow 7 working days for us to process a refund, and where we have your e mail address, we will always send you a confirmation e mail to confirm it has been processed.

Should you prefer to have an exchange, we will be very happy to do this for you. Simply complete the enclosed form and state which replacement size you would like. Despatch of exchanged items are free of charge in the UK, for Europe there is a flat charge of £5.00 and outside Europe £10.00.

Returns from within the UK

Within the delivery parcel, there will be a returns form and free returns label, addressed to Petite Affair (excluding orders that only contain sale items - please see below). If you wish to return any items you may re-use the delivery parcel for your returns provided it is in a reasonable condition to do so. Then place the returns label clearly on the outside of the returns box, and take it to your nearest post office. When returning, we recommend you obtain a free certificate of posting, as should your parcel be lost in transit, you will need to provide this to confirm your return and eligibility for a refund. Upon receipt of your returned goods, we will arrange to credit your original payment method, along with an E Mail confirming the credit to your card.

We are happy to enclose one returns label for each order you place - should you need to return more than one parcel of items, we ask that you do so at your own cost.

Please note we are not able to offer a free returns service for sale items, as we will have already passed on considerable savings by discounting the items you are ordering. If you place an order for both non sale and sale items together, we will send you a free returns label. If your order is for sale items only, we ask that you return any items to us at your own cost.

Returns from outside the UK.

If you wish to return any items you may re-use the delivery box as a returns box provided it is in a reasonable condition to do so, but we ask that you securely wrap and seal your returns box, enclosing the completed returns form. Clearly label the returns box with the returns address shown on the returns form and take it to your preferred carrier for posting. We ask that any returns are sent to us at your own expense. When returning, we recommend you obtain proof of posting, as should your parcel be lost in transit, you will need to provide proof of posting to confirm your return and eligibility for a refund. Upon receipt of your returned goods, we will arrange to credit your original payment method.